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WSET QUALIFICATION TERMS  - MIXOLOGY SCHOOL LTD

(WSET Level 1 & 2 Award in Spirits)

1. WSET APP Responsibilities

Mixology School Ltd will:

• Deliver courses in line with WSET Specifications

• Provide qualified educators

• Register students for exams

• Submit Reasonable Adjustment and Special Consideration requests

• Maintain exam integrity

• Provide clear communication

• Follow all WSET policies

2. Student Responsibilities

Students must:

• Provide accurate personal information

• Read the course Specification

• Attend all required sessions

• Follow exam rules

• Behave respectfully

• Submit adjustment requests within deadlines

3. Booking & Payment

• Full payment is required at the time of booking.

• Places are confirmed only once payment is received.

4. Cancellations & Refunds (WSET Courses)

Because WSET requires 15 working days for Remote Invigilated exam bookings:

• 20 days or more before the course start date: Full refund or free transfer.

• Within 20 days of the course start date: Non‑refundable and non‑transferable.

• Non‑attendance: No refund or transfer.

If Mixology School Ltd cancels, a full refund or transfer will be offered.

5. Reasonable Adjustments

Full details are available in our Reasonable Adjustments Policy.

Students must submit requests at least 20 working days before the exam date, including:

• Full name

• Description of need

• Supporting evidence

Adjustments cannot be guaranteed without sufficient notice.

6. Special Considerations

Full details are available in our Special Consideration Policy.

Students must notify Mixology School Ltd within 5 working days after the exam if:

• Illness, injury, or personal circumstances affected performance

• An incident occurred during the exam

7. Malpractice & Misconduct

Examples and procedures are outlined in our Malpractice & Maladministration Policy.

Sanctions may include:

• Written warning

• Exam result declared null and void

• Disqualification from WSET qualifications

8. Data Sharing with WSET

See our Privacy & Data Protection Policy and WSET’s Privacy Policy.

Mixology School Ltd must share student data with WSET for:

• Registration

• Exam booking

• Certification

• Quality assurance

9. Certification

Certificates are issued by WSET. Mixology School Ltd is not responsible for postal delays or WSET processing times.

10. Complaints

See our Complaints Policy for full details and escalation routes.

Students must follow Mixology School Ltd’s internal complaints process. If unresolved, complaints may be escalated to WSET at: governance@wsetglobal.com

​11 Equality, Diversity & Inclusion

See our Equality, Diversity & Inclusion Policy.

Both companies are committed to providing an inclusive environment free from discrimination.

12. Data Protection

See our Privacy & Data Protection Policy.

All personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.

13. Health & Safety

See our Health & Safety Policy

Participants must follow all safety instructions. Both companies reserve the right to remove anyone posing a risk.

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