SECTION A — TRAINING TERMS & CONDITIONS
1. Definitions
“Client” refers to the company or individual booking the training. “Mixology Group” refers to Mixology Group Ltd and its trainers, staff, and representatives. “Training” refers to any cocktail, spirits, mixology, hospitality, or bar‑skills training delivered onsite or offsite. “Equipment” refers to any bar equipment, portabars, tools, glassware, or materials supplied by Mixology Group.
2. Booking & Confirmation
Training dates are confirmed once written acceptance has been received. A 50% deposit may be required to secure dates. Remaining balance is due 14 days before training unless otherwise agreed. Quotes are valid for 30 days unless stated otherwise.
3. Training Delivery
Mixology Group provides trainers, materials, and equipment as agreed. The Client must ensure the venue is suitable: space, lighting, ventilation, water, power, and secure storage. For multi‑day or multi‑week training, equipment left onsite must be stored securely. The Client is responsible for loss or damage during this period.
4. Equipment & Bar Setup
All equipment remains the property of Mixology Group. The Client must ensure safe access for load‑in and load‑out. Damage, loss, or theft will be charged at replacement value. Equipment must not be moved or used outside agreed sessions without permission.
5. Training Materials & Intellectual Property
All manuals, handouts, recipes, and training content remain Mixology Group’s intellectual property. Materials are for internal use only and may not be copied or shared externally. Sample content shared prior to training is confidential. Adapted or customised manuals remain Mixology Group property unless agreed otherwise.
6. Client Responsibilities
Ensure participants arrive on time and are fit to take part. Notify Mixology Group of allergies, access needs, or relevant health considerations. Ensure responsible alcohol consumption and professional behaviour.
7. Health & Safety
Trainers may remove any participant who is intoxicated, disruptive, or unsafe. The Client must ensure the venue meets all health & safety regulations. Mixology Group is not liable for injuries caused by unsafe venue conditions or participant misconduct.
8. Cancellations & Rescheduling (Corporate/Private Training)
More than 30 days before training: no charge (deposit non‑refundable if applicable). 14–30 days before: 50% of the total fee is payable. Within 14 days: 100% of the total fee is payable. Rescheduling may incur additional costs. If Mixology Group must cancel, alternative dates will be offered at no charge.
9. Course Cancellations (Mixology School Public Courses)
Minimum 5 working days’ notice required. Less than 5 days: non‑refundable. Transfers may be offered subject to availability and at Mixology School’s discretion. If Mixology School cancels, a full refund or transferable date will be provided.
10. Liability
Mixology Group holds public liability insurance for all training activities. Mixology Group is not liable for: • Loss or damage to Client property • Venue‑related issues • Participant behaviour or misuse of alcohol • Delays beyond our control The Client must ensure appropriate insurance is in place.
11. Payment Terms
Payment is due in advance of training and within 14 days of invoice unless otherwise agreed. Late payments may incur interest at 5% above the Bank of England base rate. Training will not commence until payment terms are met.
12. Photography & Media
Mixology Group may take photos or short videos for internal documentation unless the Client requests otherwise in writing. Marketing use requires separate written consent.
13. Public Course Ticketing (Mixology School)
Public course tickets are for guests aged 18+ only. Challenge 25 applies; ID may be required. No refunds for under‑18s purchasing tickets. Tickets are non‑transferable unless agreed in writing. Cancellations follow the Course Cancellations policy.
14. Governing Law
These terms are governed by the laws of England and Wales. Disputes fall under the jurisdiction of the English courts.
SECTION B — EVENT TERMS & CONDITIONS
1. General Terms
These terms apply to all event services provided by Mixology Group. Booking confirmations made verbally or in writing are subject to these terms. No variation is accepted unless agreed in writing.
2. Deposits
A 50% deposit is required to secure an event date. Up to 30 days before the event: deposit fully refundable. Between 29 and 10 days before: deposit non‑refundable but transferable to a future date within 12 months, subject to availability. Within 10 days before the event: deposit non‑refundable and non‑transferable.
3. Event Cancellations
A minimum of 30 days’ written notice is required to avoid the full invoice being charged. Deposits are refundable or transferable as per the deposit policy unless otherwise agreed in writing. Full payment is required if the above terms are not met.
4. Bookings & Payment
Verbal and emailed quotations are valid for 7 days from enquiry. Mixology Group cannot guarantee availability after this period. To confirm a booking, the Client must pay the booking deposit within 7 days of receiving an invoice. The remaining balance is due 10 days prior to the event date. Any additional hours or fees requested on the event date must be paid within 7 days following the event, unless a separate contract states otherwise. Debtors after this date may be passed to a collections agency, whose fees the Client will be liable for. If full payment is not received by the event date, Mixology Group will be unable to provide services and any deposits paid will be non‑refundable.
5. Access, Parking & Loading
Adequate parking is required for all events and must be provided by the Client. Vehicle registrations can be provided if required. If Mixology Group is providing mobile bars, stock, ice or glassware, suitable unloading and loading locations must be provided. Any delays to service arising from poor unloading facilities will not be the responsibility of Mixology Group.
6. Bartender Hire
Bartenders will provide service for the agreed hours from the start time to the end time stated on the invoice. This time cannot be adjusted within 12 hours of the event start time and cannot be adjusted by more than 3 hours earlier or later than the original times. Bartenders reserve the right not to provide service beyond the agreed end time unless the Client signs the bartender’s job sheet.
Mixology Group will always prioritise making drinks. When hiring a flair bartender, if the bar is busy, flair may be limited to ensure guests receive drinks promptly. If you prefer more entertainment over speed of service, this must be agreed in writing.
If you are providing your own stock, glassware, bar and/or ice, Mixology Group can advise via a shopping list service. If supplies are inadequate or poor quality, this may impair the enjoyment of the drinks and Mixology Group cannot be held responsible.
7. Complete Cocktail Service
When providing the Complete Cocktail Service (mobile bar, staffing, drinks, glassware, ice, delivery), Mixology Group estimates a reasonable number of drinks per person based on information provided. If the Client supplies incorrect guest numbers, stock estimates may be inaccurate and drinks may run out sooner than expected. This service does not include unlimited drinks. Any stock remaining at the specified end time will be taken back by Mixology Group. Any additional time requested on the night will be calculated after the event and invoiced accordingly.
8. Mobile Bars
When hiring mobile bars or purchasing the Complete Bar Service, a reasonable amount may be billed to the Client for any damage to the bar (other than reasonable wear and tear) caused by guests. If the Client requests that the bar be left overnight, a deposit and next‑day collection charge will apply.
The Client is responsible for providing a 13‑amp socket within reasonable distance of the bar position. Mixology Group will supply an extension cable of up to 10 metres. All due care is taken to avoid staining or damaging flooring under the bar area; however, it is the Client’s responsibility to choose an appropriate location.
Bars are maintained to a high standard, but due to frequent use, minor wear and tear such as light scratches or marks may be visible.
9. Glassware
When glassware is hired, Mixology Group uses a third‑party supplier who may deliver and collect on different days around the event. Mixology Group will liaise between the Client and the supplier to coordinate delivery and collection. All glassware is audited after the event and the Client will be charged at four (4) times the hire rate for each broken or lost glass.
If Mixology Group collects glassware after the event, a collection fee will apply. Mixology Group is not an after‑party cleaning service; all glasses should be emptied and placed back into the racks provided to speed up collection. It is advisable for the Client to note glassware quantities at this stage to ensure accurate billing for any lost or broken items.
10. Complaints
Mixology Group treats all complaints seriously. If you are unhappy with the service during the event, you should speak with staff onsite so issues can be resolved immediately where possible. If this is not realistic, you should call the out‑of‑hours mobile number provided on your pre‑arrival document.
Complaints made after the event are harder to address; where possible, provide video or photographic evidence and ensure any issues are noted on the bartender’s job sheet so staff can verify them. Where Mixology Group is found to be at fault, compensation may include a discount or free service for a future event for the organiser or a nominated person. Refunds will only be provided where Mixology Group has to change the service against the organiser’s plans (for example, if staff are booked for 3 hours, arrive late and only serve for 2 hours).
11. Licensing
Mixology Group is not responsible for acquiring Temporary Event Notices for paid bar events unless specifically required to do so in writing. Mixology Group is not responsible for any breaches of licences outside of its control. Mixology Group promotes responsible drinking.
12. Rates
Rates and invoices may change depending on the Client’s requirements, additional hours, and stock. Mixology Group will give reasonable notice of any changes. Rates set out in the original quote will not change, but any additional hours not previously discussed will be charged at the full hourly rate, regardless of any discount applied at the time of booking.
13. Insurance
Mixology Group has both public liability and employers’ liability insurance for all events. Insurance is provided via Simply Business. Public Liability: £5,000,000 Employers’ Liability: £10,000,000 Copies of current insurance documents are available on request.
14. Additional Terms
Mixology Group shall not be liable for any delay, loss or cancellation of service arising from contingencies beyond its control (e.g. severe weather, road closures, flooding, acts of God). Where Mixology Group is at fault, a full refund will be issued. Although Mixology Group aims to provide a highly professional and entertaining service, it is not responsible for the success or non‑success of an event.
The Client must thoroughly check the invoice to ensure the venue address, mobile contact, times and date are correct. Mixology Group cannot be held accountable if staff are late and cannot contact the Client, and an out‑of‑hours mobile contact is provided for this reason.
When hiring a service that provides alcohol, the Client must be over 18 years of age. These conditions may be changed at the discretion of Mixology Group, in part or in whole, where the company has grounds deemed necessary.