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TRAINING & EDUCATION TERMS & CONDITIONS

Mixology Group Ltd & Mixology School Ltd Effective: May 2026

SECTION A — GENERAL TRAINING (MIXOLOGY GROUP LTD)

(Corporate training, private training, brand training, hospitality skills training)

1. Definitions

“Client” refers to the company or individual booking training. “Mixology Group” refers to Mixology Group Ltd and its trainers, staff, and representatives. “Training” refers to any cocktail, spirits, mixology, hospitality, or bar‑skills training delivered onsite or offsite. “Equipment” refers to any bar equipment, tools, portabars, glassware, or materials supplied by Mixology Group.

2. Booking & Confirmation

  • Training dates are confirmed once written acceptance is received.

  • A 50% deposit may be required to secure dates.

  • Remaining balance is due 14 days before training unless otherwise agreed.

  • Quotes are valid for 30 days.

3. Training Delivery

Mixology Group provides trainers, materials, and equipment as agreed. The Client must ensure the venue is suitable, including:

  • Adequate space, lighting, ventilation

  • Access to water and power

  • Safe load‑in and load‑out

  • Secure overnight storage for multi‑day training

The Client is responsible for loss or damage to equipment stored onsite.

4. Equipment & Bar Setup

  • All equipment remains the property of Mixology Group.

  • Damage, loss, or theft will be charged at replacement value.

  • Equipment must not be moved or used outside agreed sessions without permission.

5. Training Materials & Intellectual Property

  • All manuals, recipes, handouts, and training content remain Mixology Group’s intellectual property.

  • Materials may not be copied, shared, or reproduced externally.

  • Customised materials remain Mixology Group property unless agreed otherwise.

6. Client Responsibilities

  • Ensure participants arrive on time and are fit to take part.

  • Notify Mixology Group of allergies, access needs, or relevant health considerations.

  • Ensure responsible alcohol consumption and professional behaviour.

7. Health & Safety

  • Trainers may remove any participant who is intoxicated, disruptive, or unsafe.

  • The Client must ensure the venue meets all health & safety regulations.

  • Mixology Group is not liable for injuries caused by unsafe venue conditions or participant misconduct.

8. Cancellations & Rescheduling

  • More than 30 days before training: no charge (deposit non‑refundable).

  • 14–30 days before: 50% of total fee payable.

  • Within 14 days: 100% payable.

  • Rescheduling may incur additional costs.

  • If Mixology Group cancels, alternative dates will be offered at no charge.

9. Liability

Mixology Group holds public liability insurance. Mixology Group is not liable for:

  • Loss or damage to Client property

  • Venue‑related issues

  • Participant behaviour or misuse of alcohol

  • Delays beyond our control

The Client must ensure appropriate insurance is in place.

10. Payment Terms

  • Payment is due in advance and within 14 days of invoice unless agreed otherwise.

  • Late payments may incur interest at 5% above the Bank of England base rate.

  • Training will not commence until payment terms are met.

11. Photography & Media

  • Mixology Group may take photos or short videos for internal documentation unless the Client objects in writing.

  • Marketing use requires separate written consent.

SECTION B — PUBLIC COURSES (MIXOLOGY SCHOOL LTD)

(All public courses sold via the website, excluding WSET)

1. Eligibility

  • All public courses are for participants aged 18+.

  • Challenge 25 applies; ID may be required.

  • No refunds for under‑18s purchasing tickets.

2. Booking & Payment

  • Payment is required at the time of booking.

  • Tickets are non‑transferable unless agreed in writing.

  • Gift vouchers are valid for 12 months unless otherwise stated.

3. Cancellations & Transfers

  • More than 5 working days’ notice: transfer permitted subject to availability.

  • Less than 5 working days: non‑refundable and non‑transferable.

  • No refunds for non‑attendance.

If Mixology School Ltd cancels a course, a full refund or free transfer will be offered.

4. Behaviour & Safety

  • Participants must behave responsibly and follow trainer instructions.

  • Anyone intoxicated, disruptive, or unsafe may be removed without refund.

5. Photography & Media

  • Mixology School may take photos for internal documentation.

  • Marketing use requires explicit consent.

SECTION C — WSET QUALIFICATION TERMS (MIXOLOGY SCHOOL LTD)

(WSET Level 1 & 2 Award in Spirits)

1. WSET APP Responsibilities

Mixology School Ltd will:

  • Deliver courses in line with WSET Specifications

  • Provide qualified educators

  • Register students for exams

  • Submit Reasonable Adjustment and Special Consideration requests

  • Maintain exam integrity

  • Provide clear communication

  • Follow all WSET policies

2. Student Responsibilities

Students must:

  • Provide accurate personal information

  • Read the course Specification

  • Attend all required sessions

  • Follow exam rules

  • Behave respectfully

  • Submit adjustment requests within deadlines

3. Booking & Payment

  • Full payment is required at the time of booking.

  • Places are confirmed only once payment is received.

4. Cancellations & Refunds (WSET Courses)

Because WSET requires 15 working days for Remote Invigilated exam bookings:

  • 20 days or more before the course start date: Full refund or free transfer.

  • Within 20 days of the course start date: Non‑refundable and non‑transferable.

  • Non‑attendance: No refund or transfer.

If Mixology School Ltd cancels, a full refund or transfer will be offered.

5. Reasonable Adjustments

Full details are available in our Reasonable Adjustments Policy.

Students must submit requests at least 20 working days before the exam date, including:

  • Full name

  • Description of need

  • Supporting evidence

Adjustments cannot be guaranteed without sufficient notice.

6. Special Considerations

Full details are available in our Special Consideration Policy.

Students must notify Mixology School Ltd within 5 working days after the exam if:

  • Illness, injury, or personal circumstances affected performance

  • An incident occurred during the exam

7. Malpractice & Misconduct

Examples and procedures are outlined in our Malpractice & Maladministration Policy.

Sanctions may include:

  • Written warning

  • Exam result declared null and void

  • Disqualification from WSET qualifications

8. Data Sharing with WSET

See our Privacy & Data Protection Policy and WSET’s Privacy Policy.

Mixology School Ltd must share student data with WSET for:

  • Registration

  • Exam booking

  • Certification

  • Quality assurance

9. Certification

Certificates are issued by WSET. Mixology School Ltd is not responsible for postal delays or WSET processing times.

10. Complaints

See our Complaints Policy for full details and escalation routes.

Students must follow Mixology School Ltd’s internal complaints process. If unresolved, complaints may be escalated to WSET at: governance@wsetglobal.com

SECTION D — SHARED TERMS (APPLIES TO BOTH COMPANIES)

1. Equality, Diversity & Inclusion

See our Equality, Diversity & Inclusion Policy.

Both companies are committed to providing an inclusive environment free from discrimination.

2. Data Protection

See our Privacy & Data Protection Policy.

All personal data is processed in accordance with UK GDPR and the Data Protection Act 2018.

3. Health & Safety

See our Health & Safety Policy

Participants must follow all safety instructions. Both companies reserve the right to remove anyone posing a risk.

4. Liability

Neither company is liable for:

  • Loss or damage to personal property

  • Injuries caused by participant misconduct

  • Venue‑related issues

  • Delays beyond our control

5. Governing Law

These terms are governed by the laws of England and Wales. Any disputes fall under the jurisdiction of the English courts.

SECTION E — EVENT TERMS & CONDITIONS

1. General Terms

These terms apply to all event services provided by Mixology Group. Booking confirmations made verbally or in writing are subject to these terms. No variation is accepted unless agreed in writing.

2. Deposits

A 50% deposit is required to secure an event date. Up to 30 days before the event: deposit fully refundable. Between 29 and 10 days before: deposit non‑refundable but transferable to a future date within 12 months, subject to availability. Within 10 days before the event: deposit non‑refundable and non‑transferable.

3. Event Cancellations

A minimum of 30 days’ written notice is required to avoid the full invoice being charged. Deposits are refundable or transferable as per the deposit policy unless otherwise agreed in writing. Full payment is required if the above terms are not met.

4. Bookings & Payment

Verbal and emailed quotations are valid for 7 days from enquiry. Mixology Group cannot guarantee availability after this period. To confirm a booking, the Client must pay the booking deposit within 7 days of receiving an invoice. The remaining balance is due 10 days prior to the event date. Any additional hours or fees requested on the event date must be paid within 7 days following the event, unless a separate contract states otherwise. Debtors after this date may be passed to a collections agency, whose fees the Client will be liable for. If full payment is not received by the event date, Mixology Group will be unable to provide services and any deposits paid will be non‑refundable.

5. Access, Parking & Loading

Adequate parking is required for all events and must be provided by the Client. Vehicle registrations can be provided if required. If Mixology Group is providing mobile bars, stock, ice or glassware, suitable unloading and loading locations must be provided. Any delays to service arising from poor unloading facilities will not be the responsibility of Mixology Group.

6. Bartender Hire

Bartenders will provide service for the agreed hours from the start time to the end time stated on the invoice. This time cannot be adjusted within 12 hours of the event start time and cannot be adjusted by more than 3 hours earlier or later than the original times. Bartenders reserve the right not to provide service beyond the agreed end time unless the Client signs the bartender’s job sheet.

Mixology Group will always prioritise making drinks. When hiring a flair bartender, if the bar is busy, flair may be limited to ensure guests receive drinks promptly. If you prefer more entertainment over speed of service, this must be agreed in writing.

If you are providing your own stock, glassware, bar and/or ice, Mixology Group can advise via a shopping list service. If supplies are inadequate or poor quality, this may impair the enjoyment of the drinks and Mixology Group cannot be held responsible.

7. Complete Cocktail Service

When providing the Complete Cocktail Service (mobile bar, staffing, drinks, glassware, ice, delivery), Mixology Group estimates a reasonable number of drinks per person based on information provided. If the Client supplies incorrect guest numbers, stock estimates may be inaccurate and drinks may run out sooner than expected. This service does not include unlimited drinks. Any stock remaining at the specified end time will be taken back by Mixology Group. Any additional time requested on the night will be calculated after the event and invoiced accordingly.

8. Mobile Bars

When hiring mobile bars or purchasing the Complete Bar Service, a reasonable amount may be billed to the Client for any damage to the bar (other than reasonable wear and tear) caused by guests. If the Client requests that the bar be left overnight, a deposit and next‑day collection charge will apply.

The Client is responsible for providing a 13‑amp socket within reasonable distance of the bar position. Mixology Group will supply an extension cable of up to 10 metres. All due care is taken to avoid staining or damaging flooring under the bar area; however, it is the Client’s responsibility to choose an appropriate location.

Bars are maintained to a high standard, but due to frequent use, minor wear and tear such as light scratches or marks may be visible.

9. Glassware

When glassware is hired, Mixology Group uses a third‑party supplier who may deliver and collect on different days around the event. Mixology Group will liaise between the Client and the supplier to coordinate delivery and collection. All glassware is audited after the event and the Client will be charged at four (4) times the hire rate for each broken or lost glass.

If Mixology Group collects glassware after the event, a collection fee will apply. Mixology Group is not an after‑party cleaning service; all glasses should be emptied and placed back into the racks provided to speed up collection. It is advisable for the Client to note glassware quantities at this stage to ensure accurate billing for any lost or broken items.

10. Complaints

Mixology Group treats all complaints seriously. If you are unhappy with the service during the event, you should speak with staff onsite so issues can be resolved immediately where possible. If this is not realistic, you should call the out‑of‑hours mobile number provided on your pre‑arrival document.

Complaints made after the event are harder to address; where possible, provide video or photographic evidence and ensure any issues are noted on the bartender’s job sheet so staff can verify them. Where Mixology Group is found to be at fault, compensation may include a discount or free service for a future event for the organiser or a nominated person. Refunds will only be provided where Mixology Group has to change the service against the organiser’s plans (for example, if staff are booked for 3 hours, arrive late and only serve for 2 hours).

11. Licensing

Mixology Group is not responsible for acquiring Temporary Event Notices for paid bar events unless specifically required to do so in writing. Mixology Group is not responsible for any breaches of licences outside of its control. Mixology Group promotes responsible drinking.

12. Rates

Rates and invoices may change depending on the Client’s requirements, additional hours, and stock. Mixology Group will give reasonable notice of any changes. Rates set out in the original quote will not change, but any additional hours not previously discussed will be charged at the full hourly rate, regardless of any discount applied at the time of booking.

13. Insurance

Mixology Group has both public liability and employers’ liability insurance for all events. Insurance is provided via Simply Business. Public Liability: £5,000,000 Employers’ Liability: £10,000,000 Copies of current insurance documents are available on request.

14. Additional Terms

Mixology Group shall not be liable for any delay, loss or cancellation of service arising from contingencies beyond its control (e.g. severe weather, road closures, flooding, acts of God). Where Mixology Group is at fault, a full refund will be issued. Although Mixology Group aims to provide a highly professional and entertaining service, it is not responsible for the success or non‑success of an event.

The Client must thoroughly check the invoice to ensure the venue address, mobile contact, times and date are correct. Mixology Group cannot be held accountable if staff are late and cannot contact the Client, and an out‑of‑hours mobile contact is provided for this reason.

When hiring a service that provides alcohol, the Client must be over 18 years of age. These conditions may be changed at the discretion of Mixology Group, in part or in whole, where the company has grounds deemed necessary.

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